Open the email titled "Link to your download digital purchase".

Check your Spam/Junk mail if the message doesn't appear in your inbox! Search inbox "Your Gallery is Ready!" or "Link to download your digital downloads"

Images are in a ZIP File.

Make sure that there is sufficient storage space on your device.

Use a laptop or desktop for download.

Check that your device is able to open ZIP files and use a ZIP extractor app if not.

On your iPhone, if you are unable to download images ensure you have Apple’s “Files” application - if not re-install this app!

You will see a blue circle with an arrow pointing down on your search bar (on Safari), once the circle is fully blue, click this!

You will see a list of options, select downloads, this will prompt the photo files to show up, and select the correct zip file. This will bring you to your "Files" app.

Click the correct file, this will then download the photos to your files app.

Once your file is downloaded you will be able to select your photos to save them to your camera roll.

You can book your session online here by finding your nearest studio location or you can walk into your nearest studio for a walk in appointment!

You can book your session online here by finding your nearest studio location!

Find out more about In Studio sessions here!

You can fill out our on location inquiry form linked here

Our on location coordinators will reach out to confirm your session and discuss your event in further detail!

Find out more about on location sessions here!

You can email our team if you have any additional questions at events@photosunlimited.ca

If you are looking for old albums or cannot access your account, or cannot claim your album, we can help! Please fill out this form and our team will be in touch and assist you.

As much as we love sharing your albums with you, we cannot store your albums long-term. If you are looking for an album from over a year ago, we are happy to assist you with accessing those available albums for a $50 access fee. We highly recommend making sure you download your images right away for safekeeping!

Old Album or Account Access Form

You have 90 days to download your gallery. You can temporarily open reopen your gallery for $25 after the 90 days expiration. Reach out to your studio for more information!

We are here to help. Please reach out to us with any questions or issues! If you have an issue the best way to contact us is through our Customer Care Form.